Support plans that provide access to prioritized developer-specific resources.
Get expert Zoom developer support when you need it
Technical Resources
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Assistance provided by Zoom development experts across Developer Relations, Product Management, and Technical Support
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Trained technical personnel that are able to respond to unique development needs, assist with custom integrations, and address technical Zoom account needs
Priority Support
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Designated support channels with clearly defined hours of operation
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Response turnaround time targets appropriately geared to different levels of business impact and concerns
Key Areas of Coverage
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Developer enablement, onboarding, training, architectural consultations
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REST API, event subscription & DSS issues resolution
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Break-fix/troubleshooting for integrations, and API & SDK app development assistance
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Marketplace admin support including app submission, release & update guidance
Am I eligible?
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Zoom Pro Plan
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Zoom Business Plan
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Zoom Enterprise Plan
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Education Customer
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Zoom Healthcare Plan
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Zoom ISV
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Existing Developer Support Plan
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Video SDK Developer
Each Zoom account is permitted only one (1) Premier Developer Support plan. The plan cannot be shared within an account or shared, linked, or co-termed with any other account.
Get expert Zoom developer support when you need it
Support plans that provide access to prioritized developer-specific resources
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Bronze |
Silver |
Gold |
|
|---|---|---|---|
Method of Contact |
Web Ticket |
Web Ticket |
Web & Phone Ticket |
Support Hours of Operation (English Only) |
Business Hours ** |
Business Hours ** |
24/5 with 24/7 for P1 issues |
Response Time SLOs/SLAs
P1 - Critical Service-level. The service is down or severely degraded.
|
SLO |
SLA |
SLA |
Recommended Monthly Support Hours |
4 Hours |
10 Hours |
20 Hours |
Live Developer Consultation |
|
|
|
Direct Tier 2 Developer Phone Support |
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|
|
Priority App Review & Approval |
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